How does Canarie track complaint timelines?

Response and resolution deadlines are tracked with escalation for approaching or missed deadlines.

Can Canarie identify complaint trends?

Yes. Complaints are analyzed by category, product, and issue to identify patterns requiring attention.

How are complaints documented for examiners?

Complete complaint records including investigation and resolution are maintained for regulatory review.

Workflow Automation

Complaint Management Workflows

Complaint management is both a regulatory requirement and a risk indicator. Canarie provides workflows for complaint intake, investigation, resolution, and trend analysis to identify systemic issues.

Explore Solutions

Trigger

Customer complaint received through any channel

Roles Involved

Complaint HandlerCompliance OfficerBusiness UnitManagement

Workflow Steps

Complaint received and logged

Classification and assignment

Investigation initiated

Response drafted and approved

Customer notification sent

Resolution documented

Trend analysis updated

Automation Features

Canarie automates these workflows so your team can focus on execution, not administration.

Multi-channel intake

Automatic classification

Response time tracking

Escalation rules

Resolution documentation

Trend reporting and analysis

Why Automate Complaint Management Workflows?

Save Time

Eliminate manual tracking, reminders, and status updates.

Capture Evidence

Evidence is captured automatically as work is completed.

Nothing Falls Through

Automated scheduling ensures nothing gets missed.

Frequently Asked Questions

Related Workflows

Issue Management Workflows

Track compliance issues from identification through remediation with structured workflows.

Automate Your Complaint Management Workflows

See how leading institutions automate compliance workflows with confidence.